Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect are as follows:

1.1 Personal Information

When you login and use our app, no personal information will be collected from end users.

1.2 Automatically Collected Information

We may automatically collect certain information when you use the app, such as:

• Device Information: Information about your mobile device, including device model, operating system, unique device identifier, and mobile network information.
• Log Data: Details about how you use our app, such as your IP address, app activity (e.g., pages visited), and date and time of usage.
• Location Information: We may collect and store your location information if you provide permission for us to do so. This helps us provide location-based services (e.g., campus navigation, nearby events).

1.3 Cookies and Similar Technologies

Our app may use cookies, pixels, and similar technologies to enhance your experience. These technologies help us track usage patterns, preferences, and app performance. You can disable cookies through your device settings, though this may limit certain features of the app.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

• Facilitate the functionality of the app (e.g., allowing you to view your academic profile, schedule, grades, requests, etc.).
• Provide personalized content and services based on your academic or employment status.
• Process requests or services you initiate (e.g., enrollment letter requests, exam schedules, salary letters).

2.2 Communication

• Contact you via email, in-app notifications, or push notifications to provide updates, such as announcements, academic alerts, or service changes.
• Respond to your support requests and provide assistance with any technical issues or inquiries.

2.3 Security and Compliance

• Monitor usage patterns to detect potential security risks and protect the app from unauthorized access or misuse.
• Ensure compliance with applicable laws and regulations governing data privacy and security.

2.4 Analytics and Research

• Analyze app usage trends and gather aggregated data to improve our services and enhance user experience.
• Conduct internal research and statistical analysis to understand user behavior and preferences.

3. How We Share Your Information

We value your privacy and will not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating the app, processing payments, hosting services, or conducting analytics. These service providers are required to maintain the confidentiality and security of your information and are only allowed to use your information for the purposes outlined in this Privacy Policy.

3.2 Legal Requirements

We may disclose your personal information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice within the app if such a transfer affects your personal information.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This may include keeping your information for the duration of your account’s active status, as well as retaining it for a reasonable period thereafter to comply with legal obligations, resolve disputes, or enforce our agreements.

When we no longer need to retain your information, we will securely delete or anonymize it.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Update

You can access and update your personal information directly through the app by visiting the “Profile” section. If you are unable to update your information, please contact us for assistance.

5.2 Delete or Deactivate Account

You have the right to delete or deactivate your account. Upon deactivation, your personal information will no longer be accessible in the app. However, we may retain certain information for legal or operational purposes.

5.3 Opt-Out of Communications

You can choose to opt out of receiving certain communications (e.g., announcements, notifications) by adjusting your settings within the app or by contacting us directly.

6. Security

We take the security of your personal information seriously and use reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or destruction. However, please note that no method of transmission over the internet or mobile device is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our app is intended for use by individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected information from a child under the age of 18, we will take immediate steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using our app, you consent to the transfer of your information to countries outside your home jurisdiction, which may have different data protection laws. We take necessary steps to ensure your data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will notify you by updating the “Effective Date” at the top of this Privacy Policy and, if necessary, provide you with additional notice within the app.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@ra.ac.ae
• Phone: 00971259999111
• Mailing Address: PO Box. 114646, Abu Dhabi

Rabdan Academy  is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. Thank you for trusting us with your data.

This Privacy Policy provides a comprehensive overview of how your app handles user data. Make sure to review it with your legal team to ensure compliance with any specific laws in your jurisdiction (such as GDPR, CCPA, etc.). Let me know if you need further adjustments!